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Knowledge Base & FAQ

Neva Store Wiki

Everything you need to know about game top-ups, finding account IDs, delivery speeds, and troubleshooting.

1. How to Order

Placing an order at Neva Store takes less than a minute through our automated system:

Step 1: Choose Your Game

Select your preferred game from the home page catalog.

Step 2: Enter Account Information

Type in your User ID and Zone ID. The system checks your in-game nickname automatically.

Step 3: Pick Denomination & WhatsApp

Select the diamond package or pass, then enter your WhatsApp number to receive the order invoice.

Step 4: Complete Payment

Proceed to checkout and send the pre-filled message directly to our official WhatsApp admin.

2. How to Find Your In-Game ID

Reference guide for locating your user ID and server details:

Mobile Legends: Bang Bang

Tap your avatar in the upper left corner of the main lobby. Your User ID and Zone ID are displayed under your nickname, formatted as 12345678 (1234).

Free Fire

Click on your profile banner on the top-left corner. Your numeric Player ID is shown directly beneath your nickname.

Roblox

Use your public Roblox username (the handle that starts with @). Never give out your account password.

3. Delivery Times & Order Status

All services are routed through official automated API gateways:

  • - Average processing time: 1 to 3 seconds after payment confirmation.
  • - During scheduled game server maintenance, processing will resume immediately once server connectivity restores.
  • - You will receive an automated delivery notification directly on your WhatsApp.

4. Frequently Asked Questions

Are top-ups from Neva Store safe and legal?

Yes, 100% legal. All top-ups are sourced through official game publisher distributor channels. There is zero risk of negative diamonds or account bans.

Do you ever ask for account passwords?

Never. We only require public identifiers (User ID & Zone ID). Never provide your account password, OTP, or PIN to anyone claiming to represent Neva Store.

What should I do if I enter an incorrect ID?

Contact our support team immediately on WhatsApp with your transaction receipt. If the order has not been dispatched yet, our admins can update your details.